“Hello, sir,” said the guy answering the phone. His accent was foreign. “Thank you for calling the Spectacular Internet Service Help Center hotline. How may I help you today?”
“Yeah, hi. Look, my internet is out, and I just need to get it turned back on.”
“I see. Yes, sir. Of course, sir. Let me begin by thanking you for being a valued Spectacular Internet Service customer. I shall be helping you with this very important problem you face. Do you have access to a phone, please?”
“A phone?”
“A telephone, sir.”
“I’m calling you on a phone right now.”
“Okay. Yes, sir. Thank you, sir. And what seems to be the problem today?”
“Like I said. My internet service. It’s not working.”
“Yes, sir. Thank you for your persistent patience, sir. I will be helping you to troubleshoot this inconvenient problem, can you hold please?”
“Hold? Okay.”
Smooth jazz.
Then, Marvin Gaye’s “I Heard it Through the Grapevine.”
Then, “Wildfire,” by Michael Martin Murphy.
“Thank you for your patience, sir,” said the voice on the phone. “How is it that I may help you this day?”
“Yeah, It's still me.
Same person. I just need my internet turned back on.”
“Yes, sir. I see. I will be assisting you in this terrible technical issue. Are you near your modem?”
“Yeah, I am.”
“Thank you, sir. Please unplug your modem.”
“Look, I’ve already tried this, the unplugging-the-modem thing. I unplugged it, did the whole power cycle deal. Then I plugged it back in and nothing happened. So I tried it a few more times, and still nothing happened. That’s actually why I called you. Something is wrong, and the problem is not on my end.”
“Please tell me when you have unplugged your modem, sir.”
“Okay. I’ve unplugged it.”
“Very good, sir.”
Long silence.
“Hello?” I said.
“Hmmm?”
“I said I have unplugged my modem.”
“Yes. Thank you, sir.”
Silence.
…