My plane hovered over Fayetteville, Arkansas, preparing for landing. The elderly lady in the seat next to me was gripping the armrest. She had been using aggressive armrest etiquette throughout our flight.
Whenever our plane hit patches of turbulence, she would say sharply, “Son of a…!” And hog the armrest.
“Sorry,” she apologized, in a pronounced Arkansas accent. “I don’t cuss in real life, honey.”
“Isn’t this real life?” I asked.
“No, sugar. This is hell.”
Our plane touched down. It was one of those rough touchdowns when passengers almost applauded. Not necessarily because our plane landed safely, but because none of us passengers underwent a severe gastrointestinal event.
“What brings you to Arkansas?” the woman asked.
“I’m making a speech in Rogers,” I said.
“Well, are you going to visit our Walmart while you’re there?”
She said this in much the same tone you might have asked someone if they were going to visit the Vatican City.
I hadn’t planned on visiting Walmart. But she informed me that this was a mistake. You could not come to Rogers,
she explained, without visiting Walmart.
On July 2, 1962, the first Walmart opened in Rogers. Sam Walton, a 44-year-old opened this store with two goals in mind: Selling American-made products, and offering customer satisfaction.
“No matter what you think of Walmart,” she said, “Sam Walton was a good man. I should know. My husband used to work for him.”
The lady went on to tell a story.
Her husband was a young father, and cashier at a local Walmart. One day, Sam Walton was expected to visit the Walmart. At the time, Walton was the richest person in the United States.
The day was an anxious one for the Walmart’s young staff. Her husband was on the sales floor that day, along with a gaggle of nervous employees, mostly young, who were all trying to make the store look perfect.
The…