It’s morning. I’m on the Amtrak Crescent No. 20. I don’t know where my train is located right now, but the landscape is pure green. And like I said, I’m on a train. So I’m as happy as a beached whale at high tide.
I crawl out of my matchbox bed at 6:19 A.M. I stretch, yawn, and smack my forehead on the upper bunk of my roomette. I wash my face in my little Barbie bathroom sink.
The whole sleeper car smells like fresh coffee. So I leave my room and locate the silver-bullet-shaped urn near the gangway. My train attendant helpfully pours my first cup. I thank her profusely because this is what you do when you get good customer service.
I am not accustomed to good customer service. I live in the cold, hard, real world, where customer service is a myth.
Last week, for instance, I tried to return a defective item to a department store at the “customer service” counter. There, a 19-year-old employee with stylish hair treated me like I
was a boil on the haunches of humanity. So I requested the employee’s manager. When the manager arrived, the manager officially confirmed that I am a boil on the haunches of humanity.
“You want cream or sugar, sweetie?” asks my train attendant.
“No, thank you.”
“Sleep good?”
“Yes, ma’am.”
I am fully prepared for my first sip of coffee to taste like hydrochloric acid. But it doesn’t. I am shellshocked. Amtrak has good coffee.
I stay in a lot of hotels and spend a lot of time on the road. I have learned that coffee is one of those things that always sucks. You get used to it. That’s the way life goes. You move on. But on a scale of one to five, I give Amtrak coffee an eleven.
Next, I make my way to the dining car. I walk through the gangways,…