The Old Year is perishing into oblivion. The New Year is crowning, with new blessings to bestow. And I am standing in a self-checkout lane listening to a computer tell me there is an unknown item in the bagging area.
There is no cashier around to assist me. At least I THINK you call them “cashiers.” Although they don’t handle much cash anymore.
Yesterday, for example, in a big-name retail store, my cashier paged his manager for help because he didn’t know how to make correct change when I asked him to break a $100-dollar bill. This cashier was in his mid-thirties.
“You can’t call them ‘cashiers’ anymore,” says one fellow shopper, whose self-checkout computer is also saying there is an unknown item in her bagging area.
We are both waiting for assistance. That’s what the computer tells us to do.
“Saying ‘cashier’ is outdated,” my new friend says. “You’re supposed to call them ‘checkout associates.’”
Meanwhile, both our machines are speaking to us, at the same time, using loud, authoritative, apathetic, computerized voices, akin to a 1968 Stanley Kubrick sci-fi film.
My fellow shopper is frazzled, like me. Our self-checkout warning lights are blinking, with huge monolith beacons above our heads.
The whole store is staring at us. Two felons, caught redhanded, committing the very serious offense of forgetting to weigh our produce.
There are flashing messages on both of our display screens, reading, “¡Artículo desconocido en el área de empaquetado!”
Finally an employee finds us.
The young cashier/sales technician/digital-sales associate comes jogging from the breakroom. She is wearing her work vest. She is chewing food, as though we have interrupted her lunch.
She looks just as disgusted with these machines as we are.
She scans her card, punches in the correct code. “We’re short staffed,” she explains.
“I’m sorry,” I say. “It looks like we’ve interrupted your lunch.”
The employee shrugs. “It’s no problem. I’m used to it.…
